Application Maintenance & Support
We apply our knowledge and expertise of to support the issues and maintain the application making it run without any downtime.
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What can we do for you?
- Incident management logged by the user help desk.
- Basic configuration changes or workarounds
- Complete product support involving code changes
- Product vendor /hotfix or patch release
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End to End application maintenance
Adding new features or functionality to preventive maintenance, we’ve got you covered so that your business can run hassle-free.
Dedicated Support Team Model
We provide a dedicated L2,L3 & L4 teams to manage and support your business throughout the contract.
Shared Support Team Model
At Sevael we deploy and manage L2,L3 & L4 teams for your business needs. The team works on a ticket based model assisting multiple clients at a time. Customers can revisit their work orders every quarter according to the trends.
Want to know more about how we can help your business?
Our sales and support teams are available via phone, live chat, and email.
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Clients we have worked with
